Who says restaurant staff, such as the Gallic waiter who was sacked for rudeness, must fawn over customers? They’re there to serve you food, not be your best friend
There are, famously, many intonations an English speaker can use when saying sorry, and only one of them means that they actually are sorry.
Navigating the subtleties of the English language when you are foreign is a near full-time job; after almost a decade of doing it, I am yet to fully grasp all the complex vagaries.
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