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DoorDash changes tipping policy following customer outrage

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Popular US food delivery app bowed to pressure after customers learned the company took tips intended for delivery drivers

Popular US food delivery app DoorDash has bowed to pressure and changed its tipping policy after customers learned the company took tips intended for delivery drivers.

Many of the app’s customers learned about the policy after a New York Times reporter wrote about his experience working for a handful of food delivery apps last week, though the policy had been in place for over a year.

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