Pizza chain becomes latest restaurant to change its policy following a union campaign against the practice
Pizza Express has become the latest restaurant chain to reverse its policy of taking a cut from tips to waiting staff after a union campaign and a backlash from customers.
Waiters called for public support after revealing the 430-branch chain was keeping 8p out of every £1 of tips paid by card, earning the company an estimated £1m a year from what it called an admin fee, according to Unite, the union representing the waiting staff.
Unite hails ‘fair tips’ victory in Pizza Express campaign - https://t.co/4nKI640udApic.twitter.com/rXdsckPb6C
Related: Restaurants’ tipping policy ‘forces waiters to pay to work’
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