In normal circumstances, not honouring a booking is hard on restaurants – but with coronavirus restrictions, it’s a disaster
As Australians slowly start to come back into venues, there’s been a lot of speculation about what the new world of hospitality should look like. I think there are actually two Restaurant 2.0s: one for the restaurants and venues themselves, and another for the people who frequent them.
Let’s look at the people first. As a city, a society, a nation we’ve desperately missed our bars and restaurants. Sitting at home during lockdown got a bit boring. I’ve come to realise how often my conversations with friends revolved around where we’ve been going and what we’ve been doing. We’ve run out of things to say!
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If you're an online restaurant booking service that didn't spend the last few months creating a dedicated ticketed dining platform, you've perhaps already missed your best shot at becoming a tech unicorn.
No shows in restaurants are bad enough in normal trade. But with maximum of 10 diners and given the financial situation of restaurants it’s just outrageous. Restaurants may need to have guests pay in full when booking or they may not survive.
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